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What is your lead time for sourcing and delivering furniture?

When you place a purchase order, you’ll receive an invoice within 24 hours for immediate payment. Once your payment clears, we'll place the order with the vendor. You’ll then be able to access real-time shipping information anytime through your Bello Lane Portal.

Do you offer trade discounts or designer pricing?

Bello Lane empowers designers to compete more effectively by providing wholesale procurement options. Unlike other companies that only offer small discounts or percentages, our approach allows you to access competitive pricing that enhances your business and maximizes your profits.

What is your process for handling custom furniture orders?

We take great care in handling custom furniture orders to ensure everything is complete and accurate. Our process involves closely collaborating with each vendor to confirm specifications and details at every step.

What brands and manufacturers do you have access to?

We work with a variety of top brands. You can find a quick list of them on our website. If you have any specific brands in mind or need further assistance, feel free to reach out.

How do you handle product quality assurance and damage during delivery?

We prioritize product quality assurance by closely monitoring shipments and reaching out to the receiving location upon arrival to verify the condition of the freight. This proactive approach not only saves you time but also enables us to swiftly resolve any issues that may arise. 

What is your return and exchange policy?

Our return and exchange policies are determined by each vendor we work with, and they can vary from one to another. We recommend checking the vendor's official website for their specific policy details. If you have any questions, feel free to reach out, and we’ll be happy to help.

How do you manage communication and order tracking?

In your private Client Portal, you’ll find transparent tracking information for every purchase order and product. Plus, we’ll send you alerts whenever there are new updates, so you’re always in the loop.

Can you assist with furniture installation and assembly?

While we don’t handle installation and assembly ourselves, we’re happy to provide you with a list of trusted trade service providers. You can easily find this information in your Client Portal.

Do you offer warehousing or storage options?

Yes, we offer receiving warehouse and storage services in the Boise, Idaho area. If you’d like more information, please reach out to us—we’d be happy to discuss the options available.

What payment terms and financing options do you offer?

Payment is due in full upon receipt of the invoice before we place any orders with the vendor. We’re pleased to offer our clients a free ACH option for your convenience. While we also accept credit card payments, please note that fees may apply. If you have bulk orders, feel free to contact us to discuss flexible payment options.

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