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What is your client's furniture shopping experience like?
Based on a survey of 1,000 US consumers conducted by FIDO Alliance, found passwords as the top cause of frustration among online buyers. 58% said they had abandoned purchases due to difficulties they were having.
Only 15% of respondents are happy with their online shopping experience.
The top three causes of customer unhappiness when shopping online are . . .
when a site uses pop-ups and advertisements (49%)
when a site or app crashes during checkout (48%)
when a discount code doesn’t work at checkout (45%)
Other leading frustrations are . . .
when a website or app follows them through retargeting ads (23%)
when a customer can’t find what they’re looking for (42%).
Do your clients need to go to serveral different websites to make their purchases?
Do they find pieces are out of stock and then come back to you?
Do shipments arriving late with no explanations?
Do they experience hassles getting damaged pieces replaced?
Image how your clients would feel if they never experienced any of these frustrations working with you.
What would it do for your virtual interior design business to . . .
specify furniture your clients can only buy through you
source customized furniture
offer clients single transaction purchasing
set up processes that ensure you earn profits
employ a sales team that handles all the details for you and keeps you updated
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